Terms & Conditions

Last updated: February 23, 2026 · Effective: February 23, 2026

1. Agreement to Terms

By accessing or using FastBuilder's services at fastbuilder.dev and app.fastbuilder.dev (collectively, the “Services”), you agree to be bound by these Terms and Conditions (the “Terms”). If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use our Services.

2. Definitions

  • “Client,” “you,” “your” refers to the individual or entity subscribing to our Services.
  • “Deliverable” refers to any work product created by FastBuilder as part of a request (pages, components, bug fixes, etc.).
  • “Request” refers to a single, well-defined unit of work submitted through the dashboard.
  • “Active Slot” refers to a concurrent work capacity included in your plan.
  • “Dashboard” refers to the client portal at app.fastbuilder.dev.

3. Description of Services

FastBuilder provides web design, development, and maintenance services on a subscription basis. Services are delivered through a request queue system where clients submit work requests and receive deliverables according to their chosen plan.

Each request represents a single deliverable as described in our plan documentation. Larger projects may be broken into multiple requests at our discretion, with your approval.

4. Account Registration

  • You must provide accurate, current, and complete registration information.
  • You are responsible for maintaining the security of your account credentials.
  • You must notify us immediately of any unauthorised access to your account.
  • You are responsible for all activity that occurs under your account.
  • We reserve the right to suspend or terminate accounts with inaccurate information.

5. Subscriptions & Billing

5.1 Subscription Plans

Subscriptions are offered on a monthly or annual basis. Plan details, pricing, and feature inclusions are listed on our pricing page. Prices are listed in USD and may be subject to applicable taxes.

5.2 Payment Processing

Payments are processed securely via Stripe. By subscribing, you authorise Stripe to charge your payment method on a recurring basis. All payment card data is handled by Stripe under PCI DSS Level 1 compliance.

5.3 Upgrades and Downgrades

You may upgrade or downgrade your plan at any time via the Dashboard. Upgrades take effect immediately with prorated billing for the remainder of the current cycle. Downgrades take effect at the start of the next billing cycle.

5.4 Pausing

You may pause your subscription at any time. Billing stops immediately upon pausing. Any in-progress work will be completed and delivered. Your queue, project files, and all account data are preserved indefinitely while paused.

5.5 Failed Payments

If a payment fails, we will notify you via email and attempt to charge your payment method again within 7 days. If payment is not received within 14 days, your account may be suspended until the outstanding balance is resolved.

6. Client Responsibilities

You agree to:

  • Provide accurate account and billing information.
  • Supply necessary assets, content, brand guidelines, and access credentials in a timely manner.
  • Review and respond to staging previews within 5 business days.
  • Use our Services only for lawful purposes and in compliance with all applicable laws.
  • Maintain the confidentiality of your account credentials.
  • Not submit requests involving illegal, defamatory, or harmful content.
  • Ensure that all content and materials you provide do not infringe third-party intellectual property rights.

7. Intellectual Property

7.1 Client Ownership

Upon full payment for the applicable billing period, you own all rights, title, and interest in custom code, designs, and deliverables created specifically for your project. Full source code access is provided via your GitHub repository. This assignment is irrevocable and worldwide.

7.2 FastBuilder Ownership

We retain ownership of: our proprietary tools, internal frameworks, and processes; pre-existing intellectual property and open-source contributions; and general knowledge, skills, and techniques gained during your project. We may use non-confidential, non-proprietary methodologies for other clients.

7.3 Third-Party Licences

Deliverables may include open-source software. We will document any third-party dependencies and their respective licences. You agree to comply with the terms of all included third-party licences.

7.4 Portfolio Rights

Unless you object in writing, we may reference the existence of our working relationship and include non-confidential screenshots of deliverables in our portfolio, case studies, and marketing materials.

8. Deliverables & Approval Process

  • All deliverables are provided via a staging preview URL for your review before production deployment.
  • You may request unlimited revisions within the scope of the original request at no additional cost.
  • Revisions that expand the original scope will be treated as new requests. We will flag scope changes and confirm before proceeding.
  • Approval of a deliverable (via the Dashboard “Approve” button) authorises deployment to production.
  • If no response is received within 10 business days of a staging preview, the deliverable is considered approved.
  • We are not liable for issues arising from client-approved changes deployed to production.

9. Service Level & Availability

  • We aim to begin work on requests within one business day of submission.
  • Turnaround times vary based on complexity, scope, and plan tier. Typical ranges: simple requests (1-2 days), standard (2-3 days), complex (4-5 days).
  • We do not guarantee specific completion dates unless explicitly agreed in writing.
  • Our services are provided during standard business hours (Monday-Friday, 9 AM - 6 PM EST), excluding U.S. and UK public holidays.
  • Enterprise plans may include custom SLAs with guaranteed response times.

10. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the course of our relationship, including but not limited to:

  • Business strategies, financial information, and pricing not publicly available.
  • Technical specifications, source code, and proprietary processes.
  • Customer data, user lists, and analytics.
  • Access credentials and API keys.

Confidentiality obligations survive termination of these Terms for a period of 3 years, except for trade secrets which are protected indefinitely. If you require a formal NDA, contact us to arrange one.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • FastBuilder's total aggregate liability for any claims arising from or related to these Terms or our Services shall not exceed the total amount paid by you in the three (3) months immediately preceding the event giving rise to the claim.
  • We are not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to: lost profits, lost revenue, loss of data, business interruption, or loss of goodwill.
  • We are not liable for damages arising from: force majeure events, third-party service outages, your failure to maintain backups, or your misuse of deliverables.

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless FastBuilder, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: your use of our Services; your breach of these Terms; content or materials you provide that infringe third-party rights; or your violation of any applicable law or regulation.

13. Warranties & Disclaimers

Our warranty: We warrant that all deliverables will be performed in a professional and workmanlike manner consistent with generally accepted industry standards.

Disclaimer: Except as expressly set forth herein, our Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that defects will be corrected within a specific timeframe (unless covered by a custom SLA).

14. Termination

14.1 By You

You may cancel your subscription at any time via the Dashboard. Cancellation takes effect at the end of the current billing cycle. You will retain access to your account and deliverables until that date.

14.2 By FastBuilder

We may terminate or suspend your access immediately, without prior notice, if: you breach these Terms; your payment is overdue by more than 14 days; you engage in abusive, fraudulent, or illegal activity; or continuing the relationship would expose us to legal liability.

14.3 Effect of Termination

  • All code and deliverables remain accessible via your GitHub repository (you own them).
  • Dashboard data (request history, comments, account info) is retained for 90 days, then deleted.
  • You may export your data before deletion by contacting us.
  • Sections on confidentiality, IP, limitation of liability, and indemnification survive termination.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

15.2 Arbitration

If informal resolution fails, disputes shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in San Francisco, California, before a single arbitrator.

15.3 Class Action Waiver

You agree that any disputes will be resolved on an individual basis. You waive the right to participate in a class action, class arbitration, or representative proceeding.

15.4 Consumer Rights

If you are an EU/UK consumer, nothing in this section affects your right to bring proceedings in your local courts under mandatory consumer protection laws. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles. For EU/UK consumers, mandatory consumer protection laws of your country of residence will apply where they provide greater protection.

17. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond reasonable control, including natural disasters, pandemics, wars, terrorism, government actions, internet or infrastructure failures, or third-party service outages.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and FastBuilder. They supersede all prior agreements, negotiations, and understandings, whether written or oral.

20. Modifications

We reserve the right to modify these Terms at any time. Material changes will be notified via email at least 30 days in advance. Non-material changes (e.g., clarifications, formatting) may be made without prior notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

21. Contact

Questions about these Terms can be directed to:

  • Email: legal@fastbuilder.dev
  • Mail: FastBuilder, Attn: Legal, 123 Innovation Drive, Suite 400, San Francisco, CA 94105, USA
  • Contact form: fastbuilder.dev/contact