Refund Policy

1. Overview

FastBuilder is committed to delivering high-quality work and ensuring client satisfaction. This Refund Policy outlines the circumstances under which you may be eligible for a refund. This policy complies with Stripe's refund requirements, EU consumer protection laws (including the Consumer Rights Directive 2011/83/EU and the Distance Selling Regulations), the UK Consumer Rights Act 2015, and applicable US state consumer protection statutes.

By subscribing to our Services, you acknowledge and agree to this Refund Policy.

2. Subscription Cancellation

You may cancel your subscription at any time through your Dashboard at app.fastbuilder.dev. Upon cancellation:

• Your access continues until the end of the current billing period.
• No further charges will be made.
• Any in-progress work will be completed and delivered.
• Your code and deliverables remain accessible via your GitHub repository.
• Dashboard data is retained for 90 days, then deleted.

Cancellation itself does not automatically entitle you to a refund for the current billing period (see Section 3 for eligible refund scenarios).

3. Eligibility for Refunds

You may request a full or partial refund under the following circumstances:

3.1 No Work Delivered

If no deliverables have been started or shipped within your billing cycle, you are entitled to a full refund of that billing period.

3.2 Service Failure

If we are unable to fulfil a request due to technical limitations, capacity issues on our end, or an inability to meet the stated scope after initial acceptance, you are entitled to a prorated refund for the undelivered portion of work.

3.3 Duplicate or Erroneous Charges

Accidental, duplicate, or erroneous charges will be refunded in full promptly upon identification or notification.

3.4 EU/UK Cooling-Off Period

If you are an EU or UK consumer, you have the right to cancel your subscription within 14 days of purchase for a full refund, provided that:

• Performance of the service has not yet begun with your explicit consent, or
• If you have consented to immediate commencement, a prorated refund will be issued for the unused portion.

To exercise your cooling-off right, contact us at billing@fastbuilder.dev within 14 days of your initial purchase.

3.5 Material Breach by FastBuilder

If FastBuilder materially breaches these Terms (e.g., extended service unavailability, repeated failure to deliver within reasonable timelines), you may be entitled to a proportional refund. We will assess such claims on a case-by-case basis in good faith.

4. Non-Refundable Situations

Refunds are generally not provided when:

• Deliverables have been approved by you via the staging approval gate in the Dashboard.
• Work has been completed within the agreed scope and you are dissatisfied with aesthetic preferences (revisions should be used instead).
• Dissatisfaction arises from requirements not communicated in the original request.
• The billing cycle has ended and all deliverables were shipped and approved.
• You failed to provide necessary assets or feedback for more than 10 business days, causing work to stall.
• Cancellation is requested after work has been fully delivered for the current billing period.

5. Satisfaction & Revision Guarantee

Before requesting a refund, we strongly encourage you to use our revision process:

• Every deliverable includes a staging preview with an approval gate.
• You can request unlimited revisions within the original scope of each request.
• We will work with you iteratively until you are satisfied with the result.
• If revisions cannot resolve the issue, we will discuss a refund or credit.

Our goal is to ensure you are fully satisfied with every deliverable before it goes to production.

6. How to Request a Refund

To request a refund:

1. Email billing@fastbuilder.dev with the subject “Refund Request.”
2. Include your account email address and the reason for your request.
3. If applicable, reference the specific request ID(s) from your Dashboard.
4. Attach any relevant screenshots or documentation that support your claim.

Alternatively, you can submit a refund request via the Billing section of your Dashboard or through our contact page.

7. Refund Processing

All approved refunds are processed via Stripe to the original payment method. A confirmation email is sent once the refund has been initiated. If your original payment method is no longer valid, we will work with you to arrange an alternative.

8. Account Credits

In some cases, we may offer account credits instead of a monetary refund. Credits can be applied to future billing cycles and do not expire. You may decline a credit and request a monetary refund instead, subject to the eligibility criteria in Section 3.

9. Chargebacks

We strongly request that you contact us directly before initiating a chargeback (dispute) with your bank or card issuer. We are committed to resolving billing issues quickly and fairly.

• Filing an unwarranted chargeback may result in temporary suspension of your account pending investigation.
• If a chargeback is found to be fraudulent or abusive, we reserve the right to terminate your account and pursue recovery of losses.
• If you have a legitimate billing concern, contacting us directly will resolve the issue faster than the chargeback process.

10. Annual Plan Refunds

If you are on an annual billing plan and wish to cancel before the term ends:

• Within the first 30 days: full refund minus the value of any completed work.
• After 30 days: prorated refund for the remaining full months, based on the monthly rate (not the discounted annual rate).
• No refund for partial months already commenced.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes that affect your rights will be communicated via email at least 14 days in advance. The version of this policy in effect at the time of your purchase governs your refund rights for that transaction.

12. Contact

For refund inquiries:

• Email: billing@fastbuilder.dev
• Dashboard: Billing > Refund Request
• Contact form: fastbuilder.dev/contact

We aim to respond to all billing inquiries within 2 business days.